It’s official… DRL has the best customer service in the whole of the UK after beating off competition from Lebara, LV Insurance and DPD to take home the award at the European Call Centre and Customer Service Awards.
This is fantastic news for the business as the European Call Centre and Customer Service Awards are recognised as the most prestigious within the industry and it further enhances DRL’s reputation for providing its customers with the best service.
The judges were particularly impressed with the willingness of employees who go the extra mile for customers commenting; “DRL has formed part of a successful and growing business, driving improvements in the services offered to the customer and the way in which that service is delivered.“
The award ceremony took place last Tuesday night at the London Hilton, and guests (including a lucky few from DRL) were treated to some street dance moves courtesy of 2010 Britain’s Got Talent runners up Twist and Pulse and some hilarious comedy from Stewart Francis.
This is our fourth award of the year and with four more award ceremonies still to come, we’re hopeful it won’t be our last.